Informing your customers

Services
Keeping residents and customers informed is a vital part of fire safety. We provide clear, easy-to-understand guidance on emergency procedures, escape routes, and fire equipment locations. Whether through signage, welcome packs, or site notices, we help ensure everyone on your premises knows what to do in the event of a fire.
Pamphlets
We offer custom fire safety pamphlets designed to clearly communicate key information to residents, staff, and visitors. These include evacuation procedures, extinguisher types, site-specific risks, and emergency contact details. Ideal for mobile home parks, caravan sites, and communal buildings, our pamphlets are easy to read, compliant with UK regulations, and can be tailored to suit your site layout and fire plan.
Training
We provide practical fire safety training to ensure staff and residents understand how to respond in an emergency. Our sessions cover fire extinguisher use, evacuation procedures, identifying hazards, and basic fire prevention. Training can be tailored for residential parks, caravan sites, and workplaces, helping you meet legal obligations and build confidence in handling fire-related incidents.
Signange
Fire Safety Signage
Fire safety signage is essential for guiding people to exits, identifying equipment, and highlighting hazards during an emergency. We supply and install fully compliant signs, including fire exits, extinguisher ID, emergency equipment, and assembly points. Whether for a residential park, caravan site, or commercial premises, our signage solutions meet UK regulations and ensure your site is clearly marked and easy to navigate in all conditions.
testimonial
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Peacehaven Parks


Details
FAQs
Do I have to inform residents about fire safety procedures?
Yes. The responsible person (e.g. site manager or business owner) is legally required to inform residents and customers of fire procedures under the Regulatory Reform (Fire Safety) Order 2005.
What’s the best way to inform residents or guests?
Use a combination of signage, welcome packs, fire safety pamphlets, and verbal briefings for new residents or temporary guests. Information should be clear and accessible.
What should be included in a resident fire safety information pack?
Key elements include: site map with escape routes, emergency contact numbers, location of extinguishers and alarms, what to do if a fire breaks out, and designated assembly points.
How often should fire safety information be updated or reissued?
Any time the layout, equipment, or procedures change—and at least annually to ensure accuracy.